Aruba Edge

Learnings from Aruba’s Virtual Call Center

Speaker: Patrick LaPorte, Sr. Director Solutions; Chris Hilsenbeck, Aruba IT Infrastructure; Jim Freeman, Aruba Sales Director

This video is part of our “Stay Connected” Video Series. The "Stay Connected" Video Series will feature real-world takeaways, use cases, and actionable advice on how business continuity can help your organization

In the face of the COVID-19 pandemic, call centers are dealing with a perfect storm. Call volumes have increased while resources are depleted or disbanded as they honor social distancing guidelines.

In this one, we’ll discuss how we’re enabling our own call centers to respond to customers during these uncertain times. You’ll hear from Aruba representatives explaining:

What steps Aruba call center team have taken to maintain high customer satisfaction while honoring social distancing requirements
Three key considerations to ensure your success

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